Eric Hammond

Greetings, I am Eric Hammond an Interactive Program Manager/Social Media Expert, & Thought Leader.

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Eric Hammond brings over 12 years of Project/Program Management and Leadership experience in the technology, brand marketing and interactive space to all projects.  Over the course of his career Eric Hammond has successfully managed the Project lifecycle of many Fortune 500 Company (i.e. Coke, The Home Depot, InterContinental Hotels Group, Yahoo!, Delta Airlines & General Motors) Projects & Initiatives.  Over the course of the years, Eric’s responsibilities have included managing the Project Management Groups for two Interactive Agencies inAtlanta, providing development and professional mentoring to the Project Management Group, as well as Managing & Developing the Strategies behind many large scale Client side initiatives. Eric has also launched managed the global rollout of a multi-language world class website for Recall Corp. Eric Hammmond's client experience spans several industries including airline, travel, automotive, marketing, and music.  Having worked extensively in the technology and interactive space in a Project Management/General Manager role, Eric Hammond brings a high level of experience and professionalism to each project he provides support on.  Eric is a graduate of Georgia Southern University and holds a B.S. in Political Science.

Program Manager - Turner/ NBA-D at Turner Sports

December 2010 - Present

- Facilitate and support various NBA.com project and initiaves (including NBA Playoffs, NBA Finals, Mobile Web Redesign, Single Sign-on Projects). - Provided tactical, strategic, qualitative, quantitative, technical and creative consultation for nba.com. - Manage dependencies within multidisciplinary teams through the design and development of solutions-based web sites and applications (such as E-marketing, Content Management, Portal and application) - Provide project leadership for complex or strategic projects while motivating and guiding team - Manage both team and client expectations around scope and enforce change order process as needed - Design, develop and implement online media strategies and plans for all performance based programs for Clients - Facilitate multidisciplinary and peer review of deliverables and manage client reviews - Work with the project team to develop and manage project budget, timeline and assumptions - Identify, analyze and mitigate risk - Plan and facilitate kickoff and team meetings - Build and maintain long-term client relationships

Director, Business Development at THCG, LLC

2009 - Present

- Created and managed a pipeline of new business opportunities (increased sales 75% MOM) - Developed and maintained a source of leads by gathering industry, competitor and customer data. Utilized proprietary systems to track and manage leads through the sales process (Highrise & Salesforce.com) - Orchestrated the delivery of various strategic solutions to customers including hard copy response through formal in person proposals. - Interface with functional units to include Operations, Development, Implementation, & Customer Service to ensure successful execution of the service offerings to customers. - Perform market research to understand the competitive landscape within the Interactive Space.

Global Interactive Marketing Manager (Contract) at Recall

December 2009 - October 2010

• Facilitate and support multi-language translation and localization for site spanning 22 countries and 16 languages • Provided tactical, strategic, qualitative, quantitative, technical and creative consultation for recall.com. • Developed and implemented QA & UAT Testing Plan for Site Re-launch • Drive traffic to and sales leads from recall.com via SEO, email marketing, online media placement and social networking • Coordinate localized and globally applicable content including (but not limited to) blogs, online newsletters and dynamic text • Designed & Implemented Executive, Regional, and Country web analytic dashboards that track and report site activity, leads generated and SEO results through web analytic tools and CRM applications • Investigate technical solutions, tools and applications to support and enhance functionality of and engagement with recall.com • Train, maintain and enforce web-related SOPs and governance

Project Manager at InterContinental Hotels Group

January 2008 - January 2009

• Manage and monitor all Web, CRO, and GDS projects. Prepare project status reports recapping the utilization of resources, prepare project plans and review performance against committed schedules and budgets. • Develop project documentation specifying goals, strategy, scope, timelines, risks, contingency plans and allocation of available resources. • Deliver complex implementations which require close coordination with internal staff, third-party product providers, and the clients. • Interface with multiple, globally located clients to ensure projects are executed in an efficient manner. • Interface and manage multiple, globally located third-party development vendors. • Attend design and requirements review meetings as needed. • Define and refine, methodologies, and processes to ensure the efficient development and implementation of quality systems, SOX, Agile, SDLC, P/O process, etc. • Provide guidance on the creation of Business Case and/or Capital Paper processes.

Project Manager at Macquarium (Intelligent Communicaions)

October 2007 - January 2008

• Manage dependencies within multidisciplinary teams through the design and development of solutions-based web sites and applications (such as E-marketing, Content Management, Portal and application) • Provide project leadership for complex or strategic projects while motivating and guiding team • Manage both team and client expectations around scope and enforce change order process as needed • Design, develop and implement online media strategies and plans for all performance based programs for Clients • Work with the project team to develop and manage project budget, timeline and assumptions • Identify, analyze and mitigate risk • Plan and facilitate kickoff and team meetings • Manage client relationships for paid search bid optimization, email, affiliate and display advertising • Assist sales support by contributing to estimation and proposal development and represent the project management discipline with prospective clients

Project Operations Manager at Spunlogic

May 2007 - October 2007

• Provide Strategic Direction to Clients (The Home Depot, Coke, Simmons Bedding) with the goal of improving Websites, Microsites, e-mail Marketing Campaigns, User Experience, or Usability • Provide high-level oversight on projects for large clients in the area of Interactive communications o Manage Pricing and Budget for Large projects • Management of the Project Management Group • Increase total team utilization & Billable hours by 20% • Development of PM Staff o Development of Professionalism Standards o Implement Communication Plan Standards o Developed and Implemented Peer Coaching based on team Strengths & Development opportunities • Championed company wide website launch plan • Implemented new process for Change Management (Savings forecast of 2M over 2 years)

Content Manager Corporate Portal at Delta Air Lines

November 2004 - May 2006

Project Manager at Delta

February 1999 - November 2004

• Manage various medium sized support projects for delta.com using Delta Project Management Methodology. • Worked on Project teams that aided in the development and deployment of applications and functionalities for delta.com • Maintain project issues logs and delegated tasks for timely completion of tasks • Core Team member for Online Sales & Service Projects (OSS). • Master Gatekeeper for Field Support & Learning (FSL) Group that supports Call Center operations and Policies (Includes Song Reservations Intranet & Online Customer Support sites),

Georgia Southern University

1994 – 1999

BA

Concentration: Political Science